EP014 - How can we create more trust within teams with Jan van der Spoel of Grip on Trust
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How can we create more trust within teams with Jan van der Spoel of Grip on Trust
About the episode
This episode focuses on trust. We don’t understand how trust works in general. Especially when it comes to business. I invited Jan van der Spoel, creator of the 360 Trust Compass and trust consultant, to discuss how organizations and businesses can establish a trustworthy environment. With trust, a company can blossom. Without trust, all can go into the bin. But what are the exact and practical steps to have more trust within our teams?
About the guest
Former designer and copywriter Jan van der Spoel worked for over 20 years as a Creative Director for large organizations such as Philips, Unilever, KNVB, and Danone. The world of corporate communication has changed greatly in that time. When Jan began, it was important to make original personal connections between people. Today, in the field of communication, there is a disproportionate focus on collecting impersonal data, clicks, and likes.
Since 2011, Jan has been studying human behavior. He wanted to understand why people do what they do and what can be done to improve relationships. He found that trust is the most important ingredient for successful relationships and pleasant collaboration, but trust is elusive and can change quickly.
He developed the “360º Trust” model based on his background as a designer. This model brings together the most important aspects of great thinkers. It is a practical toolkit that helps people be more reliable and understand whether they can trust others.
If there is one thing that Jan has learned in recent years, it is that the difference between success and failure starts with attention to human behavior and not with spreadsheets or data.
Jan advises and trains companies and speaks about trust at seminars and conferences. He is the former chairman of the Professional Speakers Association Netherlands. Currently, he is working on his book “360º Trust: A Practical Compass for New Leadership and Enthusiastic Organizations.” It will be published by Vanduuren Management and will be available in 2023.
About the host
My name is Peter Benei, founder of Anywhere Consulting. My mission is to help and inspire a community of remote leaders who can bring more autonomy, transparency, and leverage to their businesses, ultimately empowering their colleagues to be happier, more independent, and more self-conscious.
Connect with me on LinkedIn.
Want to become a guest on the show? Contact me here.
Quotes from the show
We say what we think, what we do what we feel. So that makes us split in our behavior. We say one thing, and we do another thing. And when the distance between what you say and what you do is too large, there's not enough trust. There's low trust. And when what you say and what you do is closely connected, there's high trust.
The quality of collaboration is nowhere described. It has no KPI. It has no description. It's not captured. But the quality of how we work together creates the most important difference between a successful company and a mediocre company.
Only the companies where the leader understands what it is to create a culture of trust will actually have a culture of trust.